Why can't I see my order when I log in?
How do I change my password or email address?
What if I forget my password?
How do I update my profile?
What is the status of my order?
Is the item I wish to order in stock?
If I place an order, how quickly will it arrive?
How much do you charge for shipping?
What is a dropped shipped item?
Can you send me a print catalog?
How do I go about returning an item?
How do I exchange an item?
Can I purchase an item and pick it up from your warehouse?
Can you customize a jersey that I already own?
Will I be charged sales tax?
Can I place my order by phone?
Do you offer discounts for group sales?
What happens if ChicagoTeamStore.com has an error in a price listed on the site?
What are your shipping policies and restrictions?
Do you ship Internationally?
Most likely, a password was not set up when the order was originally placed. If you created the password AFTER placing the order, then the system was unable to combine the two customer accounts together. If you would like us to activate this customer record, please give us a call at 877-859-2460.
Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. Click the "Change Email/Password" link in the left column. Make the appropriate changes to the fields provided, and click the "Save" button. Your information is now updated.
Click the "Log In" link at the top of any page on our site. Enter the email address you originally used when you signed up, leave the password field blank, and then click the link that says "Click here if you've forgotten your password"? You will be provided with the password hint that you set up when you created your account. If this helps you to remember your password, you can now fill in the "Password" field, and click continue to enter the site. If you still do not know your password, click the text that says "click here and we will email you instructions". An email will be sent to that address with instructions. Simply click the link provided in the email, and it will take you to a page that will allow you to change your password. For your protection, your credit card information will be deleted from the site when you change the password.
If you are still having problems, please call 877-859-2460 and we would be more than happy to take your order over the phone, although we do not have access to your password.
Log into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. From this section, you can view past orders, change your profile, manage your email campaign subscriptions, change your email address or password, or set other general preferences. Simply click on the appropriate link.
If you set up an account during checkout, you can check the status of your order online by logging into our site using your email address and corresponding password, and then click the "My Account" link at the top of any page. The link will appear after you have logged in. You will then be taken to your personal account screen which displays your account information and recent orders.
If you click on the "See Orders" link, you will be taken to a screen that shows you every order you have placed with ChicagoTeamStore.com and each order’s status. Please note that this screen does not contain real-time shipping status. This information can be delayed by approximately one business day, so an item showing as open may have actually shipped.
You will receive two emails from us when you place an order. The first is an email that is confirming your order placement and the second email will contain your USPS or UPS tracking number. This tracking number will allow you to track the shipping status of your order online through the USPS or UPS website.
Unfortunately, we cannot check the status of Customized or Drop Ship Items while the order is being processed by the manufacturer. Once the item ships from the manufacturer's warehouse, we'll email you a shipping confirmation email with that Tracking Number.
The stock status on our website is displayed in the shopping cart. Our system grabs stock information from all of our locations so if the website displays that an item is in stock, it does not necessarily mean it is in stock at all locations. Please call our locations to get item availability if you are looking to purchase at a store location.
If an item is in our stock, it will ship in 1-3 business days. This 1-3 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. It will generally only take the full 3 business day time period during peak ordering times; most of our orders ship out in 24-48 hours. Once this is completed, the shipping method you chose will take affect.
Due to the large selection of merchandise that we carry, it is impossible to guarantee 100% availability of all the products that we sell. If an item that you’ve ordered is out of stock or has to be backordered, you will be notified by email promptly.
If an item is in stock, it will ship in 1-3 business days. This 1-3 business day time period reflects the amount of time it takes to get the item to our warehouse, package it, and ship it. It will generally only take the full 3 business days during peak ordering times; most of our orders get out in 24-48 hours. Once this is completed, the shipping method you chose will take affect.
If you have an order that contains in-stock and backordered/drop ship items, we will ship the items that are currently in-stock and ship the backordered/drop ship items via Standard Shipping, regardless of the shipping method you have selected. You will NOT be billed twice for shipping. Items that are currently at our retail location, but not available to ship right away, are NOT considered backordered.
If you have an order that is time sensitive, please call our warehouse at 877-859-2460, to expedite your order.
Shipping rates primarily depend on the method of shipping, the size of the items, the weight of the items, and delivery location of the items you are purchasing.
The fastest way to calculate the shipping cost of items is to place the items you are looking to purchase in your cart. Then, from the shopping cart, enter your zip code and click "submit", and click on the shipping method you would like to use. Our system will calculate the cost to ship the item(s) on this page, before you actually submit the order.
For US and Puerto Rico orders, we do offer $4.95 standard shipping for all orders, and FREE shipping on all orders of $100 or more!
We also offer International Shipping through MyUS.com. Click the International Shipping Banner at the top of the page to find out more information.
When an item is drop shipped it means that we do not carry the item on hand. We place an order with the manufacturer for the item and then the manufacturer ships the item directly to you. The shipping time frame for drop ship items should appear in the shopping cart when you have added the item to the cart. We CANNOT expedite this processing time frame, regardless of what shipping method is chosen.
If the order contains items that are in-stock and drop ship, the drop ship items will be shipped separately. If expedited shipping was chosen, the in-stock item will ship via this method and the drop ship item will ship via Standard Shipping. You will only be charged a single shipping charge.
The drop shipped item will receive a separate tracking number. Once the manufacturer informs us that drop ship item has shipped, we will email you with that tracking number.
Since the availability of the items we carry changes so frequently, we do not offer a print catalog. Every product we carry that has the ability to be shipped should be listed on our website. If you have specific questions about an item or are wary of purchasing online, we would be more than happy to take your order over the phone by calling 877-859-2460.
If you are looking to return an item, please make sure that you have kept the tags on the item, have not noticeably worn the item, and are returning the item within 30 days of the purchase date. During the Christmas shopping season, we will allow items purchased after November 1 to be returned or exchanged until the end of January, of the following year. On the reverse side of the packing slip that came in the package should be a Return/Exchange form. Just fill out the form and follow the instructions at the bottom for sending the item(s) back.
For example: “I am returning the Chicago Cubs Radio Helmet. Please credit my account.”
We will take it from there. You will only be reimbursed for shipping charges on returns that are a result of our error. We do not accept returns or exchanges on customized items.
Online purchases can also be returned or exchanged by visiting our Wrigleyville Sports retail location across from Wrigley Field.
If you are looking to exchange an item, please fill out the Return/Exchange form and follow the instructions at the bottom for sending it back. Please indicate on the form what you would like us to do with the item.
For example: “I would like to exchange this shirt for a size large.”
If for some reason we do not have the item you are looking for in stock at any of our locations, a refund for the price of the returned item will be issued back to the card originally used. If the item you are exchanging for is higher priced than what you are returning, please include a check/money order for the difference. If no payment is included and a card is on file, the card will automatically be charged for the price difference. We do not accept exchanges on customized items.
Online purchases can also be returned or exchanged by visiting our Wrigleyville Sports retail location across from Wrigley Field.
Due to the fact that many of our customers work and live in the suburbs and it is difficult to go to our store location in Chicago, we do allow customers to pick up from our warehouse. Since we do not have a storefront at our warehouse location, we ask that you please phone in the order. Some items are not readily available at our warehouse, so we need to have them transferred in. Please have the style number(s) of the items you are wishing to purchase so we can check the availability of those items at our warehouse. Please have your credit card ready so we can bill you while you are on the phone with us.
If you choose NOT to pay by credit card, please have the exact amount of cash with you when you pick up the items. We do not have registers to give change.
We do not accept personal checks. Since it is a warehouse and there is no storefront, there is no browsing.
Yes, we can customize nearly any MLB, NFL, NHL, and unofficial team jersey that you may already own. Prices depend on the team and style of the jersey, so please call us for a quote. The customization process takes approximately 3-6 weeks to complete.
Sales tax is not charged on most orders that are shipped to an address outside of the state of Illinois. If you are shipping ChicagoTeamStore.com merchandise to an address within the state of Illinois, you will be charged the current Illinois sales tax rate for DuPage County.
Since we do have a location in Pittsburgh, some residents of Allegheny County in Pennsylvania will be charged sales tax on novelty items shipping to that area. These residents should not see any tax on apparel items.
If you would like to place an order over the phone, please call us at 877-859-2460 and we would be more than happy to help you out. In order to ensure a smooth order process, please have the style numbers of the items you are looking to purchase.
If you are placing a bulk order for a company outing or sports team, please give us a call at 877-859-2460 and we would be more than happy to give you the best price possible.
We also specialize in customized pins, patches, and bracelets, which are great for any occasion.
We cannot honor incorrect price listings, but will notify customers if such an error occurs, and allow them the option to cancel the order.
Orders Ship within 1-3 Business Days, REGARDLESS of what Shipping Method was chosen.
With USPS shipping methods, we are able to ship to PO, APO, and FPO boxes.
USPS offers delivery service Monday-Saturday. UPS delivers Monday-Friday.
Our USPS Priority transit times and costs are good anywhere in the USA, including Hawaii, Alaska, & Puerto Rico.
We do ship internationally through MyUS.com. Click the "International Shipping" banner at the top of our homepage for more information
We are more than happy to deliver to our soldiers abroad so please enter in a valid APO address as your shipping address and choose USPS Priority.
Yes, we ship Internationally through MyUS.com. You can find out more information on how MyUS works at our International Shipping Page.